Meralco Achieve ISO Certification for Quality Management System

The Networks Group of Manuel V. Pangilinan-led Manila Electric Company (Meralco) was awarded the continued certification of ISO 9001:2015 Quality Management System (QMS) for passing the certification audits, which measure the quality of the electric distribution system’s planning, design, construction, operation, and maintenance and the services it provides to its customers. 

Present during the ceremonial awarding at the Meralco headquarters in Pasig City were Meralco Senior Assistant Vice President and Head of Network Planning and Design Roberto D. Isip  Jr., Meralco Vice President and Head of Revenue Assurance & Metering Services Marvin G.  Gonsalves, Meralco Vice President and Head of Energy Management Sante C. Buella, Meralco Vice  President and Head of Integrated Asset Management Joseph Allan C. Baltazar, First Vice President and Head of Networks Froilan J. Savet, TUV SUD Head of Academy, Business Assurance Department  Maria Michelle Francesca Guanlao, TUV SUD Account Manager Chester Glenn Llanto, Meralco Vice  President and Head of Networks Technology Management Jose S. Reyes Jr., Meralco Vice President and Head of Central Distribution Services Ariel G. Lucas, Meralco Senior Assistant Vice President  and Head of North Distribution Services Domingo L. Robles, and Meralco Vice President and Head of Sub-Transmission Services Alberto N. Castillo. 

“This ISO certification for our Quality Management System reflects our profound commitment to excellence and continuous improvement. Beyond demonstrating our dedication to delivering the highest standards of quality, it also reinforces our focus on achieving customer satisfaction,  operational efficiency, and long-term sustainability,” Savet said. 

ISO 9001 is the internationally recognized standard on universal management principles which measures the ability of the company to continuously provide a high-quality outcome for its customers. The certification was issued by TUV SUD PSB Philippines Inc. under the recognition of the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) following a series of certification audits.