MicroSourcing bullish on PH, expands in Clark as growth accelerates

By Monsi A. Serrano
Photos By Andrea B. Ramos and Monsi A. Serrano

MicroSourcing is doubling down on its long-term commitment to the Philippines, opening a new A$2-million Service Delivery Center in Clark as the outsourcing firm expressed strong confidence in the country’s talent pool and projected sustained double-digit growth through 2028 despite the rapid rise of artificial intelligence.

“We continue to be bullish,” MicroSourcing Group CEO Haidee C. Enriquez declared during the inauguration, citing the company’s rapid expansion from 3,500 employees five years ago to approximately 9,500 today. She said the company has consistently recorded annual growth of at least 10%—well above the industry’s average—and sees further opportunities as outsourcing demand shifts toward higher-value services.

BULLISH ON PH. MicroSourcing Group Chief Executive Officer Heidi C. Enriquez says the company remains optimistic about the Philippines’ long-term growth prospects as it inaugurated its new Service Delivery Center in Clark. Enriquez said the firm has expanded from 3,500 employees five years ago to around 9,500 today and continues to post double-digit annual growth, driven by rising demand for higher-value outsourcing services despite the rapid adoption of artificial intelligence. Photo by THEPHILBIZNEWS

The new Clark facility, which brings together MicroSourcing and sister company Beepo under one roof for the first time, serves as a shared services hub while maintaining separate production operations. Executives expect the center to reach full capacity before the end of the year, with additional expansion already under evaluation.

Enriquez dismissed concerns that artificial intelligence would diminish outsourcing opportunities, saying AI is reshaping rather than replacing the industry. She noted that demand is increasingly moving away from routine, script-based work toward specialized functions requiring technical, analytical, finance, and professional expertise. Today, about 70% of MicroSourcing’s workforce performs higher-value roles, reflecting the company’s strategic shift alongside evolving client requirements.

Meanwhile, Zameer Ahmed, Chief Financial Officer of MicroSourcing, said the Clark investment also reflects the confidence of global private equity firm KKR, which backs the company. He disclosed plans to expand the group’s workforce by 1.5 times over the next three years, underscoring expectations of continued business growth.

Ahmed said Clark has emerged as a strategic location because of its growing pool of highly skilled professionals, particularly in finance and accounting. He noted that the region’s universities consistently produce qualified graduates, making Clark attractive to multinational clients seeking finance, human resources, information technology, and corporate support services.

He also revealed that a major Cayman Islands-based fund management company has already committed to expanding operations in Clark following discussions with MicroSourcing, citing the area’s improving connectivity through direct international flights and its increasingly attractive investment environment.

MicroSourcing said its recruitment capability remains a key competitive advantage. Supported by nearly 100 recruiters and a dedicated labor market intelligence team, the company maintains a 97% hiring fill rate despite carrying more than 400 active job openings at any given time. It also conducts extensive talent mapping before securing client contracts to ensure workforce availability can support future demand.

Beyond the Philippines, Enriquez announced that MicroSourcing will inaugurate its Bogotá, Colombia operations in August, where about 150 employees have already undergone training led by Filipino professionals. The company is likewise exploring expansion opportunities in Europe, Asia, and the Middle East, with Filipino expertise expected to play a central role in supporting its international growth strategy.

For her part, Atty. Noelle Mina D. Meneses, Clark Development Corporation Vice President for Business Development and Enhancement Group, welcomed the investment, saying it further strengthens Clark’s position as one of the country’s fastest-growing business and investment destinations. They also highlighted government efforts to deepen industry-academe collaboration, strengthen the talent pipeline, and support emerging sectors under the national government’s Pax Silica initiative covering artificial intelligence, semiconductors, critical minerals, and data centers.